CX Programmes

CXI

What is it?

Understanding your customers and how they interact with your brand and business is critical to maximising the value of your marketing. We will map out your customer journey with you and your team to segment your audience and ensure the marketing activity and messaging is bespoke to each and every customer through every interaction and channel.

Put the customer at the heart of your business and marketing activities by evaluating how users progress through your customer journey and what we are doing at each touchpoint to nurture them. Our goal is to find — and execute — strategies that make your customers the hero of your brand

Contact the team

What you get

Tech platform audits
CRM Experience Audits
ESP Migration
ESP Set Up
Customer Journey Mapping Workshop
Customer Profiling
Data Segmentation
Full CX strategy

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The skills optimising your performance

Creative + Tech

Evolving your brands presence and delivering against your technical goals, ensuring optimum impact.

  • Brand Identity
  • UX/UI Design
  • Video
  • Animation
  • Web Development
  • Digital Transformation
  • Website Support
  • Data & Management

Marketing

Our skillsets span across all channels and is 100% performance driven.

  • Insights
  • Content Marketing
  • CRM & Automation
  • PR
  • SEO
  • Paid Media
  • Social Media Marketing
  • Email Marketing

We don’t want briefs.
We want problems.
That’s where the magic happens.

StrategiQ Full Awards List
2024
UK Dev Awards
Rising Star
UK Dev Awards
Fintech Website
UK Dev Awards
Third Sector Website
Campaign Best Places to Work
26/100
UK Dev Awards
Retail/Ecommerce Website
UK Company Culture Awards
Best HR Tool
Sunday Times' 100 Best Places to Work
Small Organisations Category
2023
UK Dev Awards
Best Third Sector Website
UK Dev Awards
UX Award for StrategiQ
UK Paid Media Awards
Best Use of Linkedin Ads
UK Paid Media Awards
Paid Media Agency Led Campaign Of The Year
European Paid Media Awards
Best Use of Linkedin Ads
UK Agency Awards
Best Culture Transformation Initiative
UK Search Awards
Best Use of Search (Travel)
Social Media Awards
Best Use of Instagram
Social Media Awards
Best Use of Linkedin
Social Media Awards
Best Audience Engagement Campaign
DEVELOPHerAWARDS
Emerging Talent
UK Search Awards
Best Use of Search
2022
Elite Agency
Campaign Best Places to Work
Winner Top 50
UK Dev Awards
Project of the Year
UK Dev Awards
Travel Website of the Year
UK Dev Awards
Best Site Migration
UK Dev Awards
B2B Website of the Year
UK Paid Media Awards
Local Campaign of the Year
UK Paid Media Awards
Best Use of Attribution
UK Search Awards
Best Local Campaign (PPC) (LARGE)
UK Search Awards
Travel / Leisure (PPC) (LARGE)
UK Search Awards
Retail / Ecommerce (SEO) (LARGE)
The Drum Awards
Best Business Development Initiative
2021
UK Dev Awards
Best Migration
Campaign Best Places to Work
Winner Top 50
UK Agency Awards
Covid Response (Silver)
UK Agency Awards
Campaign Effectiveness Award (Silver)
UK Search Awards
Best Use of Search Third Sector (Silver)
UK Search Awards
Best Use of Content Marketing (Silver)
UK Search Awards
Best Large SEO Campaign
2020
Campaign Best Places to Work
Winner Top 50
Suffolk Business Awards
Business of the Year
Suffolk Business Awards
Small & Medium Business of the Year
2019
DXA Awards
Best PPC Strategy with Powertool World
Suffolk Business Awards
Best Employer
2018
Best Employers Eastern Region
Best Digital & Technology Business
UK Search Awards
Best Small Integrated Search Agency
2016
EADT Business Awards
One To Watch Award
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