Each month, our UX and development team work with the gallery managers to plan, prioritise and deliver new enhancements to the website. Monthly Skype calls allow us to report on progress and also validate priorities for the month ahead and to schedule around events and activity happening at the gallery.
By drawing on data from Google Analytics and tracking user behaviour in HotJar, we can make design and development decisions based on quantitive data as we continually improve the platform.
Alongside the ongoing evolution of the WooCommerce foundations, our user experience team have begun planning the new design for the gallery website, which will be launching in 2018.
Ultimately, one of our biggest successes has been the migration and stabilisation of the website application onto an enterprise hosting environment. This has provided a faster experience to customers using the website on the front-end, but also a more optimised operation for the team using the platform in the back-end.
The roll-out of new features includes an advanced custom sales report, new shipping integration, full-page cache, integration with Instagram and a built-in email marketing platform with MailPoet. Our ongoing working relationship with the gallery is now allowing the consistent and timely delivery of new features and enhancements that underpin the core sales objectives through better user experience and increasing traffic.